Terms of Service
These Terms of Service (the “Terms”) govern your use of the Cat-Knows web application served at cat-knows.com and the accompanying Fetcher tool (either as a desktop application for Windows / macOS / Linux, or as a Chrome browser extension installed from the Chrome Web Store) (together, the “Service”).
The Service is provided by:
Marvin Knapp-Tietz
c/o Impressumservice Dein-Impressum
Stettiner Strasse 41
35410 Hungen, Germany
Email: tech@cat-knows.com
Full provider details: Legal Notice.
By registering for or using the Service you accept these Terms. Any deviating, conflicting or supplementary terms of yours do not become part of the contract unless we have agreed to them in writing.
Cat-Knows is a visualisation tool for Skool community owners. It fetches the data of a community you own (members, posts, comments, likes, profiles, etc.) from Skool through the Fetcher tool running either on your computer (desktop variant) or inside your Chrome browser (extension variant), stores it on our server, and presents it as an interactive connectivity graph in your browser. You may choose either Fetcher variant; both connect to the same Cat-Knows account and provide the same functionality. The Chrome extension variant is distributed through the Chrome Web Store and is additionally subject to the Chrome Web Store Developer Program Policies.
Cat-Knows does not:
We do not control Skool. If Skool changes its API, terms of service, payment model or platform behaviour in a way that affects how Cat-Knows can fetch data, we will adapt the Service as quickly as we reasonably can, but we cannot guarantee uninterrupted operation.
To use the Service you create a Cat-Knows account using either an email address and a password, or by logging in through Skool inside the Fetcher. You are responsible for keeping your login credentials confidential.
You may only register an account if you are at least 18 years old and have the legal capacity to enter into a binding contract. The Service is intended for adult users running their own Skool community or managing one on behalf of a community owner.
A “team” in Cat-Knows corresponds to one Skool community you operate. As the team owner you may invite other Cat-Knows users to your team as additional seats; see Privacy Policy § 9 for what those invited seats can see.
Cat-Knows is offered as a paid Skool community. Payment is collected and processed by Skool (Skool, Inc.) as the merchant of record on its own checkout, under Skool's own terms. The current price of the Cat-Knows tier is displayed in Skool.
Skool handles payment processing, EU VAT collection, payment-method management, refunds and chargebacks. We receive a payout from Skool for paid memberships of the Cat-Knows community; we do not store your payment-card or banking data on our own servers.
Your right to use the Service is conditioned on you being an active paid member of the Cat-Knows Skool community at the corresponding tier. When Skool reports that your paid membership ends (cancellation, non-payment, refund), we end your access to the Service (see § 10).
Any refund requests must be addressed to Skool through Skool's own support channels. We will honour any refund Skool grants.
We provide the Service on a best-effort basis. We do not commit to a specific availability percentage or uptime SLA. Short, planned maintenance windows and unplanned outages caused by infrastructure, our hosting provider or upstream services (in particular Skool) can occur and are part of normal operation of a small SaaS product.
The Service has soft dependencies on third parties (Skool's API, our hosting provider, the AI provider used by the optional AI features). If any of these become unavailable, the corresponding parts of the Service may be temporarily impaired.
We may roll out updates and changes to the Service at any time. We aim to communicate larger changes in advance through the Cat-Knows Skool community.
You agree that you will:
You agree that you will not:
If you breach these obligations we may suspend or terminate your access to the Service. In serious or repeated cases we will do so without prior notice.
How we process personal data — both yours and the personal data of the community members you fetch through Cat-Knows — is described in detail in our Privacy Policy. That policy is a binding part of these Terms.
When you fetch the personal data of your Skool community members into Cat-Knows, you typically act as the data controller for that data within the meaning of the GDPR. We act as your processor for that data. You are responsible for ensuring that your community members are appropriately informed about this processing and for fulfilling their rights under the GDPR. The Privacy Policy contains an Art. 14 GDPR notice that you may refer your members to.
We are liable without limitation for damages caused by intent or gross negligence, for damages arising from injury to life, body or health, and to the extent liability is mandatory under the German Product Liability Act or other mandatory statutory provisions.
In the case of ordinary negligence we are only liable for the breach of an essential contractual obligation (an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you regularly rely — a so-called Kardinalpflicht). Our liability for such breaches is limited to the foreseeable, typical damage at the time the contract was concluded.
Apart from the foregoing, our liability is excluded. In particular, we are not liable for:
The above limitations apply correspondingly in favour of our staff, contractors and vicarious agents.
If you conclude this contract as a consumer in the meaning of § 13 BGB (a natural person acting predominantly for purposes outside your trade, business or profession), you have the right described below.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Marvin Knapp-Tietz, c/o Impressumservice Dein-Impressum, Stettiner Strasse 41, 35410 Hungen, Germany, tech@cat-knows.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. an email).
If you withdraw from this contract, we will reimburse to you, via Skool's refund mechanism, all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.
If you expressly request that the Service is provided to you before the end of the 14-day withdrawal period and acknowledge that you lose your right of withdrawal upon full provision, you waive your right of withdrawal in accordance with § 356 (4) BGB. By signing in to Cat-Knows and starting to use the Service before the 14-day period has elapsed, you give us such express request and acknowledgement.
The right of withdrawal does not apply to contracts concluded with you in your capacity as a business customer.
Your contract with us runs for as long as you are an active paid member of the Cat-Knows Skool community. Cancellation, non-payment, refund or any other event in which Skool reports that your paid membership has ended also ends your right to use the Service.
When access ends, we delete the community data linked to the teams you own automatically (see Privacy Policy), except for log entries we retain in pseudonymised form on the basis of our legitimate interest in security and debugging, as described in the Privacy Policy.
Either side may terminate the contract for cause without observing a notice period if the other side seriously and repeatedly breaches these Terms.
You can at any time delete your account and all community data you own through the Delete Data page or through the “Delete community data” action inside the Cat-Knows settings modal.
We may amend these Terms to reflect changes in the law, in our Service, or in our pricing model. We will notify you of material changes at least 30 days in advance, in particular through the Cat-Knows Skool community and/or by email to the address you used to register.
If you do not agree to a material change, you may terminate the contract with effect from the date the change would take effect. Continued use of the Service after the change takes effect counts as acceptance of the amended Terms.
These Terms and the contractual relationship between you and us are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-laws provisions and the UN Convention on Contracts for the International Sale of Goods. If you have your habitual residence in another EU member state, you remain entitled to the protection afforded to you by mandatory provisions of the law of that member state.
If you are a merchant (Kaufmann), a legal person under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is our place of business in Germany. We are also entitled to bring proceedings at your place of business or residence.
The European Commission provides an online dispute resolution platform under ec.europa.eu/consumers/odr. We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.
Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected. In place of the invalid provision, statutory law applies.
Last updated: 27 June 2026 (v1.1 — draft)
v1.1 extends § 1 (scope) and § 2 (what Cat-Knows is) to cover the Chrome browser extension variant of the Fetcher alongside the existing desktop variant, in preparation for the Chrome Web Store submission. No substantive changes to billing, liability, withdrawal or jurisdiction clauses.